Cox Communications Cox Sollutions Store They ignored their promotional promises and intcreased the fee Lafayette Louisiana
I received a promotion from Cox by mail for Internet, TV, and phone services, with no contract for 2 years at an excellent price plus having a $100 prepaid VISA. I accepted the offer and had the services installed.
My first hint of a scam occured when the VISA did not arrive. I called the number on the promotion and was told the person in charge of the VISA was out and would call me tomorrow. Of course, no one ever called.
I never got any satisffaction with any phone calls, so I complained to BBB. Cox responded by saying they never offered a prepaid $100 VISA, and I should upload the promotional offer. I did, and COX apologized and gave me a $100 credit on my account. So far, all is good.
Eight months later Cox raised the cost of its services to what it would be with no promotional. I called, and the representative said my promotion was not locked into a service contract for two years, therefore it can raise the cost.
These lying people probably did this to every person who accepted the promotion. I had pre-pay with my credit card and just accidently happened to notice the increase. Not may people witll check their cards for an increase for a service they have had for 8 months with 16 left to go. It is a scam pure and simple.
I immediately cancelled Cox and advise everyone to stay away from this company with its scams.
1 Updates & Rebuttals
Emerson
Lafayette,United States
A part I forgot to mention in my complaint.
#2Author of original report
Wed, March 07, 2018
After Cox raised the price before the promotional time was up, I asked them to drop the movie channels in an attempt to lower the cost to equal the original promised price. The representative said the movie channels were part of the promotional plan, so if they were removed, the price would be even higher.
These scumbags were not following their promotional price anyway when they jacked up the cost before the promotion expired yet they use the promotion as a way to explain why it would cost more to drop the movie channels. Check them out on Yelp and you will find many 1-star ratings because you cannot rate them zero stars. Again, stay away from Cox.