Complaint Review: Costco & Epson printers

Costco & Epson printers Epson 3750 is a pile of steaming scrapheap of plastic, silicone & ink. Total junk. Don’t ever buy one. Tell everyone you know especially not to get one at Costco. The printing became progressively paler and muddier, although it worked fine the first 90 days. The printer stopped printing on both sides of the paper and would only print in Landscape (not Portrait) mode, for no reason.

I waited 46 minutes the first call and, another 52 minutes (after being hung up on by the Epson “customer service” idiot she fobbed me off on), total of 2++ hours wasted time on hold with irritating muzak, to NOT get service from Costco Concierge for an Epson 3750 printer I bought….which stopped working correctly 3 months AFTER the 90 day return window.

The “concierge” sounded like she was on opioids, had no idea how to help me, had to be prompted “Hello,are you still there?” multiple times, and offered no solutions. The Philippine Epson printer “customer service” woman hung up on me, after I told her three times she was breaking up, her VOIP phone line was impossible to hear, - I couldn’t hear what “reference number” she was fobbing off on me, in lieu of actually solving the problems. In this D.I.Y. culture, I had already downloaded & reinstalled the software, turned the printer on & off & on again, plugged & unplugged multiple times, wasted time with their useless FAQs to try to get it to work.

If this is now a “service economy” why is there no service? These people get paid whether they waste your precious life & time, whereas I who work by commission only do not get paid if I do not serve my customers to their satisfaction. Don’t bother with Costco “concierge” Don’t bother with Epson printers, Don’t waste more of your precious life being insulted by this kind of toxic multinational capitalistic in-your-face ... your description ... United States