COPLEY'S R.V. CENTER EXTREMELY POOR SERVICE CUSTOMER DISSATISFACTION *Consumer Advocate Suggestion
Purchased new R.V. Within a month I brought it back to them 3 times for same repair on slide out. Never fixed it. Contacted Manugfacturer, they can't get the company to fix this warranty problem either. Brought unit to them again after setting another appoint.. Four weeks later, problem still not fixed. Stated that they have people out sick, had R/.V. show, not enough time to fix. After pressure, owner states they don't want to fix it, don't want us back.
Manufacturer/Warranty Dept. is pulling hair out, can't get them to budge. While it was sitting, unit got damaged, they used my new batteries, now dead etc. Complete nightmare.Special unit called Patio Hauler. %th Wheel with rear storage room for Motorcycle etc. Only dealer in SE U.S.. Does not want to support the product he sells, then when work is not done, tells you to go away. DO NOT BUY FROM COPLEY'R.V. IN HOBE SOUND,FL.NO SUPPORT ON PRODUCT.
4 Updates & Rebuttals
Michele Durbin
Hobe Sound,Florida,
RV Bob
#5REBUTTAL Owner of company
Thu, December 18, 2014
RV Bob
You are not the owner of this company as you stated in this rebuttal. By your reply, I am pretty sure you are one the employees I let go a week earlier for poor conduct, since we "rip off employees". This has no bearing on us or our services, it is just a bias review of a disgruntled ex employee. Our business has been around 30 years and has a strong name in our community. There is no reviews I can find on pissedconsumer.com.
Regards,
Michele Durbin
Business Manager
Copley's RV Center, Inc.
rvbob
springfield,Ohio,
dont surprize me
#5REBUTTAL Owner of company
Fri, September 19, 2014
This company has no favorites they rip off everybody customers/employees look at pissedconsumer.com
Brian
hobe sound,Florida,
Customer satisfaction @ Copley's RV Center
#5REBUTTAL Owner of company
Sat, May 04, 2002
Copley's rv is absolutely commited to customer satisfaction and support and has stood as a leader in the rv industry for 17 years.Our motto is if service is your priority, buy from your local dealer.
As well as COME JOIN THE FAMILY! We are family owned and operated,I am the owners son.
We treat our customers like family and hold a very high retention of customer loyalty.In fact,this might be one of the only customers that we have not satisfied completely.
I would love the opportunity to resolve this customers objections to our service.
Any member of the family can be reached @1-888-546-6416 toll free.
Brian Copley
Oliver Copley
Michele Copley
Marilyn Copley
Please call asap,
Brian Copley
#50
Thu, November 30, 2000
CONSUMER ADVOCATE SUGGESTION to #3934.
It was sent by Robert Sokol at wangel@kansascity.com.
COPLEY'S R.V. CENTER EXTREMELY POOR SERVICE CUSTOMER DISSATISFACTION (#3934)
For a dealer of a product to refuse to handle warranty is a serious issue. Especially when you have brought in back numerous times for the same repair.
I'm not sure about the state law in Florida, but it might fall
under the state lemon law. I would suggest that you write certified letters to the dealer and manufacturer. You might even want to consult briefly with an attorney.
I was involved in a similar situation a few years ago where warranty was refused. The customer wrote letters that they either wanted to be compensated for all their time along with negotiating a new price on the vehicle now without a warranty, or they want to return the vehicle for a full refund. Very quickly the manufacturer flew a factory technician to the customer to repair all problems.