COMPUSA - TIGERDIRECT FAILED TO HONOR REBATE BRANDON Florida
On April 30, 2008 I purchased at Compusa a product produced by Iolo Technologies named Drive Scrubber. The price was $29.95. On the package was a sticker rebate form for $10.00. I completed the rebate and sent the upc to RebateHq. In June after hearing nothing I contacted RebateHq and was advised that under tracking number 281997755 that my rebate was denied "invalid purchase location"
I contacted Iolo in Miami, Fl and was sent a card stating the same reason "invalid purchase location"
I sent the information requested to Nicolas Rueda at Tigerdirect.com dba CompUsa and have received no rebate or reply.
If CompUsa would rip me off for $10.00, I would warn anyone considering business with them to reconsider.
Russell
VALRICO, Florida
U.S.A.
3 Updates & Rebuttals
Russell
VALRICO,Florida,
U.S.A.
RECEIVED REBATE
#4Author of original report
Mon, July 14, 2008
On 7/14/08 ofter being denied by Iolo Technologies the $10 rebate I received a check for $10. from Iolo.
Tiger Direct Pat
Miami,Florida,
U.S.A.
Resolution...
#4UPDATE Employee
Wed, July 09, 2008
Sir, I have spoken to my superiors about the issue, and they were already aware of it. You will receive a check within 7-10 days. We apologize for the wait and thank you for your patience. If you have any other issues or questions, please contact me at Patrice.Altine@tigeridrect.com.
Sincerely,
Pat A.
Customer Service.
Tiger Direct Pat
Miami,Florida,
U.S.A.
We apologize for the inconvenience.
#4UPDATE Employee
Wed, July 09, 2008
Please send copies of any pertinent forms you have for you rebate (including your order number), and we will resubmit them internally. We apologize for the inconvenience.
Pat A.
Customer Service
Patrice.Altine@tigerdirect.com