Complaint Review: Comenity Bank

I have a BJ's Perks Mastercard managed by Comenity Bank. I maid my payment 2 days late because
of Hurricane Ian. So they said you can NOT use the card again until the next billing cycle. When
I logged in again online my account was hacked with a fraudulent address and phone number. Despite
that they said the card could not be used to the next billing cycle they had allowed the fraudster
to do it. Not only that, they accepted charges from the fraudster for $11,000 OVER the credit limit.
I called their fraud department. It took 40 minutes to get connected. They did not email me a
confirmation of the fraud report. Three days later the account is still not fixed. I tried to
call and was on hold for 54 minutes. When the person answered they just said I can not hear you.
This fraud is obviously an INSIDE job by a Comenity bank employee. If you use a store that uses
the Comenity Bank card, they can not help you. ..