Complaint Review: CMI Inc

Wal-Mart forgot to shut the door of my car when putting it on the lift to replace a tire and rendered the car undriveable. The store admitted liability, apologized profusively and turned my claim over to CMI, Claims Management Inc. This is where the problems started. Wal-Mart was gracious about everything. CMI 'claims' to be able to handle everything but totally dropped the ball. 

Issues began on when the CMI rep, Wes H, called me and had me email him the estimates, which I immediately did. He said they would issue a check on the same day since he had the estimates in before 11 am. This would have been great and allowed me to avoid renting a car due to the timeliness. 

What a crock! It's now been 2 weeks and I can't get in touch with Wes H, Jeremy Rasmussen, Joanne, or anyone there. I'm currently sitting on hold for 34 minutes after Wes answered and immediately placed me on hold. While on hold, I was able to file with BBB and Ripoff Report. I'm also connecting with exec team members at both Wal-Mart and CMI to tell them my story.