Complaint Review:
City Assure By Circuit City
Ever since Circuit City went under the service at City Assure (their 3rd party warranty provider) has gone down with it. Called 3 times in a 24 hour period with hold times averaging 50 minutes. On all three occasions when I was transferred to a supervisor I was mysteriously disconnected.
In march of 2009 my battery was lasting just minutes so they sent me a "new" battery that had a 90 day warranty. The first 90 days it worked great but just days later the performance got worse and worse. Now only 5 months old, the battery can only keep my laptop on for 30 seconds. This battery is cheap, doesn't work, its a lemon, a knock off not made to factory specs. I know its outside of its warranty but come on, 30 seconds?
City assure contracted with Technuity Battery EDI, they send crappy batteries that only last for days. I called both companies pleading my case but they wouldn't cooperate and their customer service reps were rude and demeaning.
City assure I will never buy another warranty from you and will tell all retailers that until I am blue in the face and hopefully you will fall off the face of the earth.