Citibank Citi They lied and supported counterfeiting New York New York
BEWARE OF CITIBANK. THEY HAVE LIED TO ME, AND REFUSED TO CONTACT PAYPAL. THEIR ACTIONS ASSURED THAT I WOULD BE CHEATED BY A COUNTERFEITER! USE ANOTHER BANK THAT WILL PROVIDE SERVICE, AND WILL NOT CHEAT YOU! In December I purchased a coin from Singapore. It was described as choice uncirculated. The coin was not only counterfeit, but also bent. I complained to both Paypal and Citibank.
Paypal asked me to provide to them proof of the coin being returned, as well as a copy of the postal receipt. They said they would reimburse me up to $100 for my cost to return the coin. I did so. They initially said I was refunded the $594.09 for the coin and $67.30 for the return postage. Then they informed me that since I complained to Citi, my complaint would be addressed by them. I asked what I should do. They said to cancel my complaint with Citi. I did so. I waited a few days and called them. They told me that since Citi had never informed them about any cancellation, Paypal was prohibited from addressing my complaint. I again called Citi. Citi told me that someone would contact Paypal. Citibank lied.
I waited another week and called Paypal. They said I should make another complaint with Citi. I did so. Initially Citi provided a refund of $594.09. I was told that my refund is listed as a permanent refund. Once again I was lied to by Citi. Permanent is supposed to be forever, not two weeks. Two weeks later, I received an email stating that since I canceled my complaint there is no longer any refund.
I once again called Paypal. They told me that since this issue began they have never had any contact from Citi, and my issues are with Citi. I use a credit card for protection and convenience. This experience has not been convenient, and Citi has refused to protect me from fraud and counterfeiting.
I am a victim of fraud and counterfeiting. Hopefully my complaints and reviews will ensure that other consumers will choose a bank and credit card that will actually represent their client's interests, and not assist in fraud and theft. Tony Raymond (((REDACTED))) Baltimore, MD (((REDACTED)))