CitiBank Shell MasterCard Ripoff Sioux Falls South Dakota
They tell you to use their card for at least nine gas purchases per year at any Shell station and the annual fee ($20) will be waived. It is all a LIE.
I just got off the phone with Pam, at the above customer service number. She can't even get the rules right. She hasn't a clue, except that she will not refund the $20 fee, which I should have never been charged. This was my second call.
On July 6th, I spoke to a supervisor, I said either credit the $20 annual fee or close my account. He did neither. They even print it on my statements, "annual fee waived if 9 or more Shell gas purchases per year".
It's just a RIPOFF!
I have several CitiBank cards, I guess its time to close them all!
Jim
st petersburg, Florida
U.S.A.