Complaint Review: CINCH

I'VE BEEN TRYING FOR 5 MONTHS TO GET A REPLACEMENT PART FOR MY STEAM BOILER. "FOUR TIMES" THE VENDOR FOR CINCH HAS SENT THE WRONG PART; THE VENDOR DOESN'T COMMUNICATE WITH ME AT ALL; AND CINCH JUST SAYS THEY'LL LOOK INTO IT. I'M WORRIED THAT I'LL HAVE A NON FUNCTIONAL BOILER COME WINTER!

THEIR INSURANCE POLICY ONLY COVERS MY LEAVING MY PROPERTY AND BEING COVERED UP TO $1200.00.

I KEEP GETTING THE ROYAL RUNAROUND; AND BEING TOLD THEY'LL CONTACT THE VENDOR. THE VENDOR HAS TRAVELED OVER 50 MILES TO MY HOME SEVERAL TIMES WITHOUT EVEN CHECKING WHAT THEY RECEIVED FROM CINCH; AND THEY GET UPSET WITH ME BECAUSE THEY CAME OUT.

I ASKED THE LAST TIME (FOURTH TIME) PLEASE CHECK THE BOX BEFORE YOU COME UP TO MY HOME. THEY DID, AND THEN TOLD ME THEY'D HAVE TO RESCHEDULE.

THAT'S INSANE! WHEN I ASK IF THERE'S ANOTHER OPTION, I'M TOLD, THIS IS THE WAY IT HAS TO BE HANDLED. SO WITH SUPPLY CHAIN PROBLEMS; AND FOUR TIMES GETTING THE WRONG PART SENT.

FIRST & SECOND TIME THEY SENT A WATER HEATER PART; THIRD TIME THEY SENT A PART FOR A BOILER, BUT IT WAS THE WRONG VOLTAGE.  FOURTH TIME, THEY WOULDN'T EVEN TELL ME WHAT WAS WRONG WITH THE ORDER!

I STARTED WITH SEARS HOME WARRANTY WHICH WAS BOUGHT OUT I'M TOLD BY LIBERTY MUTUAL. IF THIS IS THE WAY THEY OPERATE, I'D HATE TO INSURE MY HOME OR CAR WITH THEM!

THERE'S NO WAY THIS IS ACCEPTABLE! FOUR TIMES THE WRONG PART? HOW DIFFICULT IS IT TO LOOK UP A PART NUMBER AND ORDER THE RIGHT PART?

HOW DIFFICULT IS IT FOR A VENDOR TO CONTACT ME ABOUT THIS? THEIR BUSINESS CLOSES EACH DAY AT NOON; THEIR WEBSITE (RIVER STREET HEATING AND COOLING) WON'T ALLOW YOU TO CONTACT THEM; THEY DON'T ANSWER THEIR PHONE OR RETURN CALLS, THEY DON'T RESPOND TO TEXTS... THIS IS NUTS!