Chrysler Dodge Jeep Ram of Englewood Cliffs Fraudulent Charges!!! Englewood Cliffs NJ
On June 14th 2022 I took my 2006 Chrysler 300 Hemi to Chrysler Dodge Jeep Ram of Englewood CLiffs for service Two days later June 16th 2022 I received a text from Service Advisor 5272 LOCHAN LATCHMAN (RAJ) telling me that based on his Master Mechanic MANNY my car needed to have 3 items replaced.
1) Fuel Level Sender Unit
2) Gas Pump
3) Gas Tank and Seals and that the fee to repair would be $2750.00 plux tax.
He explained this total, reflected a 20% discount they advertized on their website. The receipt does not show i received a 20% discount. After 5 weeks on July 19th when i went to get the car up from Service Advisor 5272 LOCHAN LATCHMAN (RAJ) walks me out to where my car washands me the keys without providing me with receipt.
When i requested one i was told that their receipts are sent to different location in New Jersey and that in order to get it i would have to wait more than ONE HOUR AND A HALF which i could not believe!!! He proceeded to tell me not to worry that he would email it to me later.
When he sent email with receipt 4 hours later after I called again to request it, I noticed that Service Advisor 5272 LOCHAN LATCHMAN (RAJ) added other services we did not discuss any of them and I did not authorize them. The receipt he emailed me was for a total of $3,680.
Receipt does not show the gas pump at all which was one of the 3 main services they needed to complete. They overcharged me and did not complete the 3 services we agreed upon. I tried multiple times to get in contact with DOMINICK BAGLIONE (SERVICE MANAGER) and Service Advisor 5272 LOCHAN LATCHMAN (RAJ) to get my receipt and charges corrected and they simply just do not return any of my calls or messages.
They were dishonest and engage in illegal business practices by over charging customers.
1 Updates & Rebuttals
Johnny Dollar
United StatesWhy Are You Even Messing With Dealer SLIME???
#2Consumer Comment
Sun, August 07, 2022
Your car is NOT under warranty. Therefore, you are on the hook for the price of ALL REPAIRS. Given the VERY OBVIOUS and VERY WELL PUBLICIZED cases of rampant FRAUD and DECEPTION in the Sleazy American Car Business, why would you even for a split micro-second position yourself to be DEFRAUDED and DECEIVED?
Your best bet is to find and use a good independent shop which WILL NOT price gouge you, supply much better customer service, WILL NOT price gouge you, will have much higher skill levels of REAL mechanics instead of parts changers.
WILL NOT price gouge you, will have a much better reputation and WILL NOT price gouge you! The FRAUD and DECEPTION which is common place on the sales floor and in the finance office has now made it to the shop just like raw sewage on a downhill street.
A good independent shop is owned and operated by very experienced mechanic and the staff usually has decades and decades of experience. Find one. Use them and enjoy much better treatment and quality than some sorry car dealership where honesty and integrity are NOT in their vocabulary.
By the way, I do not mean some chain operation like Pep Boys. A great independent shop is locally owned with local people and like I've said, much better prices, honesty and customer service.