Complaint Review: Choice Home Warranty

Beware if you use this company. From Aug 2020 we got a home warranty as we bought a home. Everything was fine, they sent someone to fix a small problem with air unit outside. Fast forward to July 20, 2021, we noticed our attic fans had stopped working. I have paperwork after paperwork of this constant communication with  this company.

We still do not have these fixed. It is now July 5, 2022. Over 20 no shows and 3 reschedules. Company said they needed a second opinion on this. (Remember this for later) We figured ok they have seriously been screwing us over. Attic fans still do not work and one of them was bent from one of the 4 people who actually did show up. Then they tell us it hasn't been approved. I send another email and all the sudden we have been approved but yet no one ever bothered showing up to fix them. 

Second is when our heat went out sometime during the night of Feb 3 or early Feb. 4 2022. This house was kept in immaculate condition. They send someone out about a week later. They went upstairs and didnt test anything. We were told with in 20 minutes of these guys leaving that our claim was denied. Of course it was. We can appeal.

Save your time because before they call you , they are already going to deny it. They stated surge or power outage. I call my electric company, spend 44 minutes on the phone with them to look at my box and tell me if there was an outage or surge to my residence. (Didn't know they could do that and if you didn't , well now you do). Tabatha from our company and her supervisor confirmed that there was no outage or surge.

When I spoke to the most friendly lady, CHW denier of claims, and told her that I spoke to my electric company and they confirmed that there wasn't any kind of outage or surge. CHW denier of claims told me that "well it could have been an internal surge". There was either a surge/outage or there wasn't. I confirmed through my company that there was not a surge/outage.

I asked her for a second opinion. Now remember they had to have one for fans that still aren't fixed. But again , CHW denier of claims told me CHW doesn't do second opinions. I told her that they had to have one for two attic fans that are still not fixed and her response was no. Just no.

Fast forward, we still have no attic fans because they are wired wrong still, temp switches aren't working , and one of the fan blades on one of the fans is bent at a 90 degree angle.  We were able to fix the air for arount 65 dollars.

This company leaves people when it is very cold or very hot and they do not care about anyone. They take your money and leave you wondering wth just happened. This company is a scam. They have been sued in mulitple states for the same thing they are continuing to do to people. DO NOT use this company. I am saving you money. It is nothing but a money grab.

Their response is cookie cutter. Probably paid for every claim they deny. No shows, no shows, no shows. I stopped counting at 20.

They also will not respond to getting the attic fans repaired. And if you cancel ahead of your plan to retire they will also not fix anything. Huge warning people. This company needs to be stopped. Period. BBB doesn't do anything, writing the AG didn't do anything although they were helpful as they could be. (Maybe)