Choice Home Warranty Could not perform on recovered repair Edison New Jersey
Filed Warranty claim on 10/5/20 for washing machine that stopped working ~9/26/20. They sent a technician out (AZ Appliance Tech) on 10/9.
Needed parts, and came back on 10/14. Needed more parts. Came back on 10/21, still needed more parts. Came back on 10/22. This time the Tech told us that the machine was beyond repair and was recommending replacement.
Instead of replacement, they sent the same company back to “perform one more diagnostic” and the tech came back on 10/27. Again, stated that the machine was beyond repair and removed all the new parts they had installed, but did not reinstall old parts. They recommended replacement.
Warranty company “reassigned” the claim to a different company (Sears) who cam on 10/30. Sears Tech told us that because the other company did not reinstall old parts that they would not touch it and said it was probably not repairable.
On that I received an email on 10/30 from CHW stating to find my own technician and submit bill for reimbursement. Called for manager on 10/31, then received email that the claim had been “reassigned” again to an Urban Appliance Repair and scheduled for 11/4.
After 4 weeks, 6 Technician Visits, and two companies stating to replace, we went and bought a washer.