CHOICE Home Warranty is a RIP OFF Company They take your money monthly, give you a claim # after you call in and then no repair person shows up, calls or in this latest situation scheduled a service call for today 5/29/20 #86676438 for service time to be performed between 1 + 5 p.m. At approx 5p.m. Edison NJ
CHOICE Home Warranty takes your monthly payment fee but they DON'T follow up on a service repair call. I had a pipe leak in my ceiling and they said it would be 24 hrs before a repair company would contact me. SERIOUSLY! Then they said I could call a private repair company and submit my expenses and they would pay a portion of the repair cost .....I received ZERO $. I called yesterday for a repair and they gave me a confimation #86676438.
In the middle of the night I received an email stating I could get my own repair company and they would reimburse me. NOT going thru that again. Then we received a TEXT message at 11:00a.m. stating some would be out today 5/29/20 between 1 + 5. We sat waiting for the repair and at 4:55p.m. received a TEXT message that it had been rescheduled for 6/2/20 between 1 + 5.
How RUDE...they knew they were running behind and didn't bother to contact us plus......thier customer service dept CLOSED @ 5 and you couldn't speak to anyone. I hope others do NOT get involved with this RIP OFF company like I did. They are AWLFUL!! Companies like them should be put out of business.