2checkout.com SCAM unresponsive, FAILURE TO REFIND Refusal to refund for goods not delievered
I ordered a duffel bag from vaschy.com. I received an email that the color I chose was out of stock. I asked for a list f what thye have in stock as their website did not showe correctly what was in stock. Company refused to give a list. My bank account was charged $56.99 and no product delivered, and they quit communicating. I filed a complaint with PayPal but PayPal can't find the order. I discovered the company uses an intermidiary payor, 2checkout.com, so I opened a case with them, but they said because of the open case with PayPal they can;t reimburse. PayPal has been completely uncooperative as well as 2checkout.com. Now https://vaschy.com has been taken offline.
2checkout has completely stopped responding.
My next step to resolve this problem is to contact my bank, and I will also be contacing U.S. congress. I believe the way PayPal, 2checkout and other online payment processing services are currently doing business MUST be addressed. (1) PayPal is impossible to communicate with; (2) If you use PayPal without signing in for a purchase, they cannot track the purchase; (3) If an intermediary payment processing service is involved it complicates payment disputes. PayPal and similar companies should be prohibited from allow companies to use a third party payment processing services like 2CHECKOUT when PayPal is the payment processor; (4) 2CHECKOUT should be investigated for its commercial and financial practices, with new laws that prevent this kind of a situation, including that telephone customer service must be required for payment resolution issues with the ability to reach a live representative quickly AND process refunds.
All online payment processing services should be investigated and new laws enacted to prevent scamming of customers.
WARNING: DO NOT DO BUSINESS WITH 2CHECKOUT.COM