Complaint Review: Charter Spectrum

This has got to be the worst service experience I have ever encountered with a company.

First: We are required to reboot our receiver almost daily to be able to use the DVR functions. This means unplugging the receiver then plugging it back in and waiting for the receiver to finally reboot. Sometimes that doesn't work and we have to call customer service to send a refresh signal to the box. When contacting Customer Service, their response is, "This is a problem we are aware of and we have hired a team of engineers to help find a solution." THIS HAS BEEN HAPPENING OVER A YEAR!!!

Second: Sometimes, when watching programming, the receiver just randomly goes into a reboot sequence. Sometimes this happens once, sometimes this starts a loop. Both ways, it usually happens at a critical part of the programming.

Third: Random service upgrades. A couple times, I have received random service upgrades which were never authorized. I have pins set on each box and controls which require the pin to be entered before any receiver purchases. Each time, they claim this came from a receiver. The latest one included a Latino Package upgrade and no one in my house speaks Spanish. Again, they gave me the runaround. They said that maybe someone else had access. EVERYONE WAS UPSTAIRS ASLEEP WHEN THE SO CALLED REQUEST WAS MADE!!!

Finally, I have found bill increases that I was not notified about. Spectrum is going to begin charging me more for DVR service that does not work as advertised. This in itself is criminal in my opinion. When I upgraded my service a couple of weeks ago, they informed me that my bill would only increase twenty dollars. Now I have found out that it will increase more than forty six dollars.

This companies incompetence, deception, and inability to fully address issues is truly disappointing and should not be allowed to conduct business without resolving the issues.