Complaint Review: Charlie Colwell

In March of 2010 I purchaed a leather sofa and 2 recliners from Charlie Colwell of Wholesale Furniture Direct to the Publin in Homewood Alabama.  The 2 recliners from the day they were delivered would not close very easy, thinking that it was because they were new and just neede to be used some I did not notify him right away. About 6 months ago I started calling Charlie trying to see what I needed to do to get the warranty claim started. They are suppose to have a lifetime warranty thru Simmons.  After about 1 month he finally returned my husbands call.  He needed me to send him a detailed email stating what the recliners were doing along with pictures, I did this.

I have sent him numerous emails and calls he has now sent me an email staing that I am to get someone to come out and give me an estimate on how much it will cost to get these 2 recliners fixed nad fax it to him.  Well I have done just that and now he will not answer any of my emails or calls.  I have called Simmons directly who stated that I will have to go thru the company that I purchased them from.

I have done everything I can do but still nothing has been done. As to my recliners I can not get them to close without 10 to 20 tries and then when you thing they are closed guess what they fly back open.

I am hoping that by posting this someone can help me and that I might be able to stop anyone from buying from this man, so that they will not have to go thru what I am still going thru.