Certified truck and trailer repair I was over charged for parts to fix my truck. They’ve had my truck sitting for over two weeks without repairing it. I’ve delivered the parts myself and my truck still haven’t been fixed. They told me they don’t know when they will get it fixed. Greer South Carolina
I had my truck to their shop on June 9, 2022. They gave me 3 diagnosis.
1) They replaced the fuel filter housing. My truck still didn't crank.
2) Fuel pump. Trey the owner told me it be a thousand dollars for the part. I was charged $1335.45 for the part. My truck still wasn't fixed. I asked how much was my total bill so far. Trey/owner first told me it was $2586.00. On June 21, 2022 I had someone to call and pay the bill, they charged the person card $2820.00. After receiving the invoice the bill was $2738.78.
3) June 20, 2022 they diagnosed my truck with needing injection cups. From June 20-24, 2022 I was told my truck wasn't being worked because they where short handed.
June 27,2022 I called to get a update on my truck, I was told it would be a week before they could get the parts. I informed them I could get the part here in Charlotte NC at the Volvo dealership and bring them that day. I did. I was told my truck would be ready by Thursday no later than Wednesday if everything went well.
Wednesday June 29, 2022 I arrived at their shop to get a letter of when my truck arrived and the issue. My truck still sat in the same spot and had been worked on.
Thursday June 30, 2023 I arrived in Greer SC at 8:00 am. My truck still sat in the same spot and hadn't been touched. I hung around Greer all morning. Around 1:00 pm, while looking at my truck I the shop to get a update. I was told my truck was being worked on and they would call me when it was done. My truck still sat in the same spot and hadn't been touched. I was looking right at it.
Friday July 1, 2022 I arrived at the shop around 9:00 am. My truck still was in the same spot and still hadn't been touched. I went to the shop and asked for a invoice for the work I had already paid for. At that time I asked when would my truck be ready, and I was told they didn't know.
Looking the invoice I immediately noticed the difference in the prices of what I was told it would cost, the amount owed, and the amount paid. I called Volvo and they told me a fuel pump for my truck is only $818.00.
I was also told it would cost $1700 to $1800.00 to replace my injection cups including parts. I've already bought the part and given it to them. They charge $125.00 an hour to do the job.