Complaint Review: Cash App

I am the victim of fraud. I met with a party and sold 2 pair of high-end sneakers. They had the opportunity to view the sneakers in detail, taking them apart, inspecting them and choosing to purchase them from me. They had every opportunity to not purchase these from me and yet they did. The transaction as done thru the Cash App, a Square Company (same owner, same location). I have tried several times to communicate directly with Cash App and they only communicate via email, which has never been answered or replied to.

The buyer files a claim with Cash App for his money back and Cash App grants this without ever contacting me to tell me of the dispute. Instead, $2,052.00 was taken from my bank account without my consent. To me, this is fraudulent and illegal. I have contacted my bank (Chase) and they have instructed me to deal directly with Cash App (again, they have done ZERO communication with me). And now I am out $2,052 and a buyer who still has my shoes and could have easy resold them and made the same amount of money and still received a refund from Cash App.

Again, the buyer had every opportunity during the original transaction to walk away from his purchase, instead he decided to purchase my shoes. Please help me with understanding what can be done. I have read all of the negative reviews online about Cash App (https://www.trustpilot.com/review/cash.app) and complaints filed against them. They should have contacted me prior to any type of funds being withdrawn, in which they did not.