Complaint Review: CARiD

  Don't be fooled by their flashy website, online chat, etc. Recommend you do not do business with this company.

Initially, I believed the salesperson was very helpful. I wanted to order 17x9 wheels and tires for my wife's brand new Jeep. The salesperson advised me these wheels, although they should fit, might be tight and I should go with something more aggressive. He told me the same wheels were available in 20x10 with a -24 offset. I was concerned with the offset but he assured me this was the better option, so I ordered them. I now know this offset is too aggressive and the tires will stick out too much for what my wife wants. Not his fault, but was he being helpful or just upselling me on the more expensive 20" option?

The salesperson told me it would take about 2 weeks to deliver. I placed my order, and my credit card was charged (almost $3200), on 04SEP18. The website also indicated the estimated ship date was 14SEP18. 

 On 20SEP, having heard nothing about my order even though I had inquired twice online, I called and was told they were waiting on the TPMS sensors. I asked what the ETA was and they could not give me an answer, only "you'll get a tracking number when they ship, ok". 

On 24SEP I called again and asked for the status of my order. Still waiting for the sensors. Still can't tell me how long. "We'll email you tracking information when they ship, ok". No, it is not ok! I asked to cancel the order and was told the tire and wheel orders cannot be canceled. I asked to speak to a supervisor, was told there were none but to hold on. After some time, the salesperson came back and told me my tires and wheels would ship the next day. Really? How did things change that quickly?

 Well, of course, they did not ship. I understand their policy is they won't cancel or refund tire and wheel packages, but if they cannot deliver the product in a reasonable amount of time, or come up with another solution, they need to cancel the order and make things right. They also don't have to deal with my wife who is livid that her Jeep is not done! 

 Shame on me for not researching the company before purchase. With almost 600 BBB complaints and thousands of negative online reviews, this company cannot be trusted. I just want to quickly receive a full refund and be done with them.