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  • Report:  #1431987

Complaint Review: Carbonklean.com

Carbonklean.com www.carbonklean.com 24 Village Pointe Dr. Powell, Ohio 43065 United States info@carbonklean.com AKA Peeps Charged my bank card for items I never received Powell Ohio

  • Reported By:
    Cathie — Casa Grande Arizona United States
  • Submitted:
    Thu, March 01, 2018
  • Updated:
    Thu, March 01, 2018

I ordered 3 items from this company (Peeps / Carbonklean)  on Feb 21 and today is March 1st. I still haven't been notified if they have been shipped, let alone when I can expect to receive them! Their confirmation email of my order stated that they would ".... notify you when it has been sent..."

Needless to say I have not received anything at all from them. I found them on Facebook as an advertiser with lots of positive "reviews" but am now questioning how authentic the "reviews" were. All of the reveiws on Google are one star! And most of them contributoers said they would give them NO STARS if they had been able to. I only wish I had read Google reviews before placing an order with this company. I have emailed them FIVE times and called 4 times. No response. The phone number only has a voicmail and no one ever calls me back. Most of the reviewers are in the process of disputing the charges to their bank anc=d credit card accoounts. I will also be doing that as soon as I complete this report. I think Facebook should be notified and they should remove this company from their advertisers before more of their mermbers get ripped off too.

Below is their email to me after I placed my order:

From: CarbonKlean <info@carbonklean.com>

Sent: Wednesday, February 21, 2018 1:00 PM
To: shelby0321@hotmail.com
Subject: Order #GU9214684 confirmed
  CarbonKlean Order #GU9214684 Thank you for your purchase!

Hi Cathie, we're getting your order ready to be shipped. We will notify you when it has been sent.

View your order or Visit our store Order summary Peeps™ × 1
Blue

$19.99

Peeps™ × 1
Purple

$19.99

Peeps™ Free! × 1
Black

$0.00

 

Subtotal

$39.98

Shipping

$0.00

Total

$39.98 USD Customer information Shipping address

Cathie Costello
xxxxxxxxxxxx
Casa Grande AZ 85130
United States

Billing address

Cathie Costello
xxxxxxxxxxxx
Casa Grande AZ 85130
United States

Shipping method

Standard Shipping

Payment method

Ending in XXXX — $39.98

If you have any questions, reply to this email or contact us at info@carbonklean.com

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