Capital One has eliminated FREE payment options no idea North carolina
I pay my auto loan through Capital one, through their website. And Since my loans inception, I have used my checking account to make payments. I went online a few weeks ago to make a payment. amd low and behold, my checking account was no longer available under the "choose account" options, although when I tried to add it, Capital one told me " This account is already registered and is available".
The ONLY option for a payment, was through a thrid party vendor, who charges 3.45 per payment. I called their "customer service" number, and after an HOUR of their pre scripted crap, I left my personal cell number for a call back.15 mins later I get a call, from them, and when I state why I called, I couldnt even get the reason out of my mouth, and was told..."there is a glitch with the website, and NO I dont know when it will be foxed, is there anything else i can help you with today"??
That was TWO WEEKS AGO, and their website is STILL only offering the PAY FOR PAYMENT OPTION. And no,my bank has no issues with me paying with my 30 year old checking account.Capitalone, is GARBAGE. And Now it appears that a "breach" has been reported by them , but NOT to customers singularly, only through an announcement on their website that suffers "glitches". And they "dont kno" how many customers private information has been HACKED. CAPITAL ONE needs to be INVESTIGATED for their shady practices.