Capital Solution.com/Charles This is the second encounter I have had with this young man. The first time I had been trying to get in touch with company for giving me the run around about new score updates that I paid for--that actually dropped after the first report. This young man/Charles answered the phone again today and gave me atleast 5 other different reasons to why I could not access my score updates when it was time for my 60 day update on Dec. 27, 2013. He was very incompetent and could not explain anything on my account and in the end, ended up yelling and arguing with me because I told him I was more confused with our conversation than before I spoke to him--Anyway he started saying to me You are no longer with us and I gonna end your account--after I had just stated that I no longer would be affiliated with them after my next update--Well, I paid my fee and still have not received the new update; and He screamed in my ear--Just plain rude and unprofessional--don't forget about incompetent! Internet
Yes, I spoke with representative at Capital Credit Solution and the rep was very incompetent and unprofessional. First of all he could not tell me the correct information I needed. All I ask for was my updated credit report since I had originally paid for this with the terms of the program; also I was unable to log into the site. This had happened to before during the course of my services and it was very difficult for me to get in touch with someone to get my updated reports. Now today I called because it is time for my updated 90 day report which I thought you were suppose to access every 90-days and I am unable to log into my account Again! Charles is trying to charge me a dollar for me to pay in order to access my account ???and I don't know why--Then Charles tells me that I should be getting my update in January--at the end--and I know that this not true as well. So after
Charles has confused me completely concerning my account, he tries to go back from the history or beginning of my account agreement and stated, " well we did you and favor because you got a discount with our enrollment"---Hold up! this was not a favor as I remember it, it was a promotional ad and I took advantage of it and further more what does this has to do with "now!" Um Charles, I am not giving you permission to use my credit card to pay for services that are due to me and then guess what????Charles begins to yell at me in my ear and stated you are no longer going to be with us---Excuse me--I told you this first!---I am so unhappy with CCS services and the encounters I have had with this young man (2nd time I have spoke to him)---I think that CCS is a Ripoff and they are scammers at this point---Very Poor Choice!!!
Signed,
Disappointed and Angry(CH)