Complaint Review: Capital One Auto Finance

I made the mistake of allowing Capital One to refinance my vehicle last January 2021.  When hurrican IDA came knocking in September my car was totaled from Water damage.  Geico was on the spot with claim service and made a great settlerment offer but could not payoff the loan because Capital One did not have the title.  I have been trying to deal with them for over a month and have gotten nowhere.  They have "escalted " my issue to "The Office of the President" who seems to be a mythical figure because I have never heard back from that office.

Now, I have had to buy a new car with a new loan but Capital One keeps telling me I have to make the payments on the old loan even though the car has been towed away.  I have filed a complaint with the Consumer Financial Protection Agency but that doesn't seem to help either.

Capital One has committed total negligence in this case and they expect me to continue making payments until they finally get around to resolving this issue which seems no closer than it was 45 days ago.

FYI:  When I purchased my new vehicle I was given the choice of using Capital One and flatly refused.  I would never use them again.