Complaint Review: C. C. Computers

On July 31, 1999 I visited a computer "expo" in Raleigh, N.C.; where I purchased a "RASTEROPS 20" monitor from C.C. Computers (out of Richmond, VA.)for my home PC. I was told they had no boxes for their monitors and I took it home without a box.

Two days later the monitor died. I called C.C. Computers, got their voice mail and left a message. When they did not call me back, I wrote a letter explaining that they had not supplied me with a monitor box and I could not send the damaged monitor back. I asked C.C. Computer to send me a replacement monitor and I would return the damaged monitor in the box they used to send me the replacement. It seemed like a good idea to me. After several days and no response, I called to check the status of the replacement; once again I reached their answer machine. I left a message.

I have called and written C.C. Computer, the Virginia Attorney General, and the Virginia Department of Consumer Protection; with the same results. I never have received my repalcement monitor. All C.C. Computer says is: have Mr. Hagler send the defective monitor in for repair or replacement. Never mind the fact that it weighs over 60 pounds and I do not have the proper shipping materials to protect it during shipping. All I asked for was to have C.C. Computer send me a replacement and I would use the box they sent to return the defective monitor.

All I have received is to have the State of Virginia turn their back on me and leave me to deal with this company on my own.
Can you help me? A year is almost up since I purchased this monitor!!

Ron Hagler
hagron@alltel.net