Sears Home Warranty We have been without a fully functioning refrigerator since March 16, 2002 thru today June 17, 2022. Sears repairman at our house five (5) for same refrigerator no cooling issue since March 2022. It is now June 2002
I Contacted Sears Home Warranty CCCHS (appliance warranty in force and paid to date) to schedule a refrigerator service for no refrigerator cooling/freezing March 2022.
Since the initial March 2022 request for service, we have had to schedule a Sears Home Warranty technician four addional occasions.....TOTAL OF FIVE (5) REFRIGERATOR SERVISE CALLS FOR THE SAME NO COOLING/FREEZING ISSUES.
Most recent service call was June 14, 20022. While tech was on site he reported to me that he recieved a service call cancellation via his cell phone. He pack his tool bag an left. Told me to reschedule a service a call.
I did not re-schdule a service call for a sixth (6th) time. Thru frustration, I cancelled the servcie contact via the Sears Home Warranty website.
I should also report the Sears tried to bill me $149 for the June 14 service call. My appliance contact clearly states that a call back is no charge for 180 days after first repair,
Since my Sears Home Wannty concellation, my credit card company has advised that Sears Home Warranty has charge to credit card $290 for a cancellation fee. I can not find this cancellation fee amount in my contract documents.
HELP
Thank you