Complaint Review: BulbHead

On 07/02 I ordered BulbHead Silver Bullet water hose.  I attempted to cancel a few days later when my wife told me I had purchased this product several years earlier and it was no good.  When I called and gave my order # they couldnt find my purchase, I gave them my email, phone number, name, address and they say they couldnt find and to call back after they billed me.  July 25th I received a post card stating that my order would be delayed and if I wanted to cancel contact Bulbhead. 

I attempted to cancel again, giving them all the information they requested as above, and they stated they couldn't find my order.  On 08/10/2020 I made another attempt to cancel, they claim they couldnt find my order.  On 08/14 they charged my CC, and over charged me.  I put in a dispute to get the overcharge back.  I called bulb head again on 08/14 they still say they cant find my order.  On 08/19 I get an email from them stating they are processing my order and they gave me a different order #.  I called bulbhead gave them both order numbers and all my personal info again and they couldnt find my order.  08/21 I get an email notification that they are shipping my order, and I called again. 

You guessed it they couldnt find my order.  08/27 paypal gave me back the over charge but not refund for my attempt to cance.  09/05 I have received this order I have attempted to cancel for the last several months.  Good way not to allow you to cancel.  Dont find the order you placed, even though they email, and send a card in mail to you.  This is there way of not allowing a cancellation.  Terrible business.  There policy is if you return an item, now that i have it they will charge a fee.  I will see what happens next.  Dont trust Telebrands or Bulbhead