Complaint Review: Budget Rent A Car System Inc.

I rented a car from Budget Rent A Car for four days while my car was in the shop.  When I returned the car the clerk handed me a bill for $336.86.  I protested and showed him a Budget form that said the estimated charges would be $186.46.  He said some other old guy had put in $75 for insurance.  I said this shows a five day rental and I only had the car for four days.  He said you were a minute late.  I said, "Look at the clock, I am two hours early."

Then he said "Tough Luck.  Once it is the computer there is nothing I can do about it and as he walked away, he said "Take it up with Corporate".

I have been using Budget for over twenty years all over the country and I have never encountered anything but politeness and fairness.

I am afraid that the new owners are running a different business.  Judging from the very loud shouting match at the counter next to mine, I would guess I am not the only one who has come to that conclusion.