Complaint Review: Bristol Pharmacy Oklahoma

On Monday Jan 30, 2023, this pharmacy used STAT Overnight Delivery to send my medication. This delivery service destroyed my eye medication when their driver did not follow the delivery instructions made and acknowledged via text messages as I am disabled. The driver acknowledged my texts to her and then did not follow the agreed upon delivery point. The driver left the medicine too far from my door that I could not retrieve it as my oxygen tube would not reach where the driver dropped the package. I called them as soon as she (the driver) pulled away, but she (the driver) did not return for about 30 min so my eye drops for my surgery the next day were frozen. I had to repurchase the medication from a different pharmacy, neither the drug store nor this delivery service think they should pay for meds they ruined. The issue with this Pharmacy is that they are the contracting party to the delivery service and therefore should file a claim and take care of their customers but they do not believe they have any obligation to their customers. They believe that once delivery has been made correctly or incorrectly it is no longer their responsibility. Would rate with negative stars if possible.

Sandra