Complaint Review: Branson Excursions

While it is true that much of my frustration is addressed in the contract disclaimers, still have to say an Excursion package was a lousy purchase.  Not only are the savings nominal (considering we had to pay for the right to save in a nominal way), but you are completely locked in once you reserve a room.  Yes, we were told this, however it is with use this reality hits home and we realize how much better it would be to save money with Priceline or other such sites.  At least with most of them you can pay a tad more for the ability to cancel if need be. 

 What is interesting we just had the same situation with a Wyndham resort on August 15th and they were willing to modify my reservation and ours was a discovery package. This is possibly because they were sold out and knew they could have a quick turnaround with the room but still they were gracious and accommodating. 

All I asked Excursions to do was downsize the suite because we had two people unable to come for reasons beyond anyone's control. I bet they would have upsized had we needed a larger room. Grab this! She told me I could cancel this room and reserve a smaller one but there was no guarantee I would be refunded the cost of the first room.  She didn't recommend doing that. DUH!!

We have been using Excursions since March of 2021 and boy do we have buyers remorse. I wish there was a way to get our money back. In the presentation they talk about how they have few dissatisfied customers.  We certainly should have checked into that further because there are a boat load of disgrunatled customers. Well I hope lots of people read this so they don't have to learn the hard way. I don't see how this company can stay in business when they will in no way work with their customer. Maybe because we are no longer customers, we're their prey.