Complaint Review: Boost Mobile

On 08/18/2020 I had called Boost Mobile asking could I buy a Virgin Mobile cellphone & have it activated with Boost Mobile. The guy on customer service said that since Virgin Mobile no longer exists it is unlikely that they can activate it. If I do have a Virgin Mobile cellphone, I can try to see will it work. I had contacted Boost Mobile's customer care on Twitter via messages: I was with Virgin Mobile for the past 8 years from the years of 2011-2020. When Virgin Mobile had disbanded, I automatically had to and became a customer of Boost Mobile.

I was with Boost Mobile from 03/2020-07/2020. I had cancelled my service with Boost Mobile in July 2020. I just ordered another cellphone off of Boost Mobile cellphone called a LG Tribute Royal cellphone this month of August 2020. I had the cellphone for over a week. I had bought a SIM card from Walmart Supercenter in Grenada, MS yesterday on 08/17/2020. When I had took the back of the cellphone off & tried to remove the battery, the cellphone had started smoking. I had throw away the cellphone because it was dangerous to have it in my hand, in my car, & would have been too dangerous to send back.

I wanted to know in exchange for that could I just buy a Virgin Mobile cellphone and have it activated with Boost Mobile. Here is information about the Boost Mobile LG Tribute Royal cellphone that I had just ordered from you all:

Order Information Order ID: ek-bepp-937331090 Order Line Details ---------------------------------- Product Details: Boost LG Tribute Royal LM-X320PM (LGX320ABB) Quantity: 1 SKU: LGX320ABB Promotion Code: Order Cost Summary Phone and Accessories Subtotal : $59.99 Shipping Fee : $0.0 Deposit Amount : $0.0 Tax : $4.2 Order Total : $64.19 Boost Mobile on TWitter had responded: This message may be stored. Learn more at https://boostmobile.com/privacy/ccpaThis message may be stored. Learn more at https://boostmobile.com/privacy/ccpa Hi there. We're sorry to hear abut your experience. Unfortunately, Virgin Mobile no longer exists and it's not possible to purchase a phone from them. If you have any other questions, please don't hesitate to ask. -A.M. I had responded on Twitter: Well, I would like a refund of my $64.19 because that cellphone was smoking and nearly caused a fire. After that Boost Mobile didn't respond to my messages.

I had sent Boost Mobile another message on Twitter stating: Instead of a refund, I want to get another cellphone from you all free of charge. I want the: Coolpad Legacy. Boost Mobile had responded on Twitter stating: We'd love to explain this further. The LG Tribute Royal has a Battery Type: 3000 mAh, Non-Removable (Embedded). Removing the battery from the phone damaged the equipment. -GR I had responded to Boost Mobile on Twitter stating: That should have came with a warning. There is 0 reason why it should have caused a fire (my cellphone was seriously smoking & was nearly about to cause a fire). I had called to explain this to Boost Mobile too. She had said since the 7 days had passed since I had received the cellphone I cannot get a refund.

I can only get an exchange. I had told the woman on customer service at Boost Mobile that I want to exchange it then. She said that she is sending me to another department to explain myself to get it worked out. As I waited, I was sent to LG's customer service and they were closed.

Desired Outcome/Settlement

Desired Settlement: Exchange

I would like to get a Coolpad Legacy from Boost Mobile free of charge since the LG Tribute Dynasty from them was smoking & damaged or a full refund of my $64.19.