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  • Report:  #1468783

Complaint Review: Booking.com

Booking.com Reservation Cancellation Scam Internet

  • Reported By:
    Paul — Tarrytown United States
  • Submitted:
    Tue, December 04, 2018
  • Updated:
    Tue, December 04, 2018

I mistakenly hit the enter key to make a reservation for two hotel rooms for 12/30/18.  Within two minutes I told Booking.com to cancel the transaction, and they sent me a confirmation that "your booking has been canceled".  They are now saying that the "cost" to cancel the mistake is the full price of the reservation -- $3,087.54.  I called them this morning and they refused to credit my account, while also contending that the reservation is "canceled".

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