Complaint Review: Blue Haven Pools

My problem with Blue Haven is the wiring. They used a very expensive timer for my pool and then wired it incorrectly. It has never worked. I have found that, since I didn't have a spa, that they could have used a more simple timer for about $45, instead of the $500 one. After financing the $500 timer will probably end up costing several thousand dollars.

The timer was also installed on an old board I had laying around in the yard. Why didn't they bring their own board to install the timer on? The board is now rotted and about to fall over. I will have to undo all the electrical, buy a new board and reattach it. That is if I don't get electrocuted.

Lastly my warranties are no good. My paperwork says 7 years on the pump and when it went out they said it was only good for 2 years. My paperwork says 7 years on pump, 2 years on sundeck, lifetime on energy vac (which has fallen apart), 1 year on ozone, and 3 full sales and services offices strategically located to serve the metroplex.

I've had my pool for 6 years and I haven't been able to use it for the last 4 years. Why? Can't get any service to help me get it and keep it going.

Rhonda
Kaufman, Texas