BLOCKBUSTER EXPRESS Blockbuster Express, Blockbuster Kiosk BILLED ME FOR DVDs I RETURNED SAN FRANCISCO, California
I rented videos from a "kiosk" (also known as a vending machine). I returned the videos the next day, on time.
My credit card bill showed a $32 charge. I knew what they were up to because I had seen the Ripoff Reports and other reports. To the credit card company, I objected to the charge and complained I did not recognize the charge.
The credit card company came back a couple of weeks later saying the charge was removed. Too bad. I was ready to do battle with Blockbuster as I had with them regarding their retail store foul ups.
It may be that BB is just inefficient or they are making money from people who pay their credit card bill without reviewing the bill. I would rather watch reruns on TV than do business with Blockbuster again. I don't know why I thought their "kiosk" would be any different than their retail stores. One reason BB is doing so badly across the board is that the company can't be trusted.
If you get one of Blockbuster's wrong billing, all it may take from you is to question the billing.
1 Updates & Rebuttals
Righteous1
gg,Pennsylvania,
USA
Thank you !
#2Consumer Comment
Sat, March 03, 2012
Thank you for this post. Noticed this had been a concern addressed. Never hurts to share current episodes of this charging that goes on.
I have another competitor I use for movie rentals. They have in place Three notifications that protect the consumer. (1): Notification of rental intent with name of movie and invoice subtotal(2) Pick up time (3) Final drop off time/return with final charge being summed up for proof.
From these three steps one is guarded or has evidence of transaction from beginning to end. I get it both on my iphone and thru email so I am doubly aware. Pity if blockbusters doesnt have this neat feature in place. It saves soo much time and frustration.