Beverly Diamonds Holding Hostage to Diamonds with no option of refund or return with out ridiculous financial charges Los Angeles California
NEVER EVER buy any jewelry from Beverly Diamonds! We have had the MOST DISTURBING EXPERIENCE with BEVERLY DIAMONDS! Right from the beginning, their customer service has been the worst. They are incredibly rude and only care about making money. They do not care about the customer's needs. Buying an engagement ring is one of the most important decisions and these people do not give a d**n about it. They have doomed all our money and we have to live with it as they are denying an exchange/refund.
Not once in their website did they mention that they charge a $500 fee for exchange, or that if a ring is exchanged for another one they wouldn't return the extra money back. They charged ridiculous amount of money for a basic insurance plan and bluffed us. Initially,they gave us a very very hard time for an exchange as the ring we first ordered had engraving on it and when we settled for the same ring with better clarity, they sent us a ring with no engraving on it!!! Like, how ridiculous is that!
Now, they are being very unreasonable by charging more and more extra fee for a mistake they made. WE HAVE HAD THE WORST EXPERIENCE!! WILL NEVER BE ABLE TO FORGET THIS! THANK YOU FOR NOTHING, BEVERLY DIAMONDS! YOU HAVE RUINED OUR ENGAGEMENT EXPERIENCE FOR US! We will remember to tell everyone of our friends/family to not buy anything from you! That's how badly you've dealt with us! This is the most frustrating and infuriating experience AND IT COULD NOT BE WORSE!