Complaint Review: Best Buy

I purchased the total tech support coverage plan to upgrade my arcade 1 up machine. I had a few other things that I could use help with so I thought it would be a good deal. I was wrong. After their billing department lied to me saying that arcade 1 up machines were covered under the "virtual reality" section of video games and should be serviced through the home theater department. I was shifted around to five different people who kept me on hold for two hours.     

They signed me up for $199.00 yearly renewable TTP program then promptly dropped my call. It was so late the local store was already closed so I had to call back the next day, after going through another three people each one put me on hold again and dropped my call each time. I kept calling back to speak to a 2nd geeksquad agent who told me they do not work on arcade 1 up machines even though they sell them.

I called back the next day to set up an appointment to fix the backlight on my 60 inch flat screen and the new geeksquad agent said they don't do that either ! I wondered what do they do. So buyer beware, unless it is expressly written verbatim on Best buy's website they don't do it and will not cover it. I gave up on any cpu services because Geek Squad still charges $49 with only %20 discount for TTP members so what am I paying for?

They should change the name from "total protection" to only if we feel like it. I requested a refund for which they refused after only two days of membership.