Complaint Review: Best Buy 925 Patterson Plank Rd Secaucus NJ 07094

In may 28 2020 I purchased an Open Box in great condition with all part included was sopose to be ready in an hr for curb side pick up 3 day wainting for an email to pick up never received one I show up at best buy and was greeted by rep in the parking lot I aske him that I have not received my order if i could speak with a manager to find out what was going on well he tells me he is the manager so I ask him what was going with my orde he replies, with not even looking , in to my order that it was coming from another state and to waif for corporate to send me an email, which i never got.

an hr after leaving I go into the best buy website it was ready for pick up so I go the following day to go pick up , they have it set up like they are in a high security facility to get your stuff to be meeted by these thugs so i waited they bring the TV out wrapped in bubble I ask him if everything was in there he replied yes so I did not beleive him, so I open it to my surprise just the TV was in ther

no remote or tv stand as it stated in my receipt, so i ask him to please let me have the rest of the tv parts, he replied that he did not know were it was so he called someone to bring a remote but not the stand, he gave me an old remote full paint and not for the tv I told them i wanted to speak to a manager and they refused to let me speak to the manager, he tells me if i want a remote and a tv stand I had to pay aditional money which was sopese to be included he told strait up I am not ginving you anything you neeed to buy it ,he got loud took advantage that i was alone with my grandkids and daughter to bully  out of there told he would call the cops  I told him I will report this to corporate but ther no one to take your complaint so I am left with no tv stand or remote...