Berkley Premium Nutraceuticals ripoff I was charged $140 w/o my permission. Cincinnati Ohio
I am a veteran English teacher and had never ordered off the internet before, but because Berkley's commercials and ordering website appeared both professional and with high standards, I decided to order two free samples (one of each product) offered on both the television ad and the website. I carefully read the instructions, but withing weeks I was charged $140 w/o my permission. Cincinnati Ohio
I have never ordered anything off the internet, but as a veteran English teacher, I though I was quite capable of reading and comprehending both the instructions and the requirements for obtaining "free samples" of two of Berkeley Premium Nutraceuticals without binding myself to some contract or agreement.
The television ads and the Berkley website appeared quite professional and legitimate, and as I filled out the forms (on the website) to receive two of their products, I believed I felt assured that I was not getting myself into a "rip off" scam.
The last page of the website application showed that I was being charged to my debit card account $4.99 for shipping and handling. At no time, did I come across a statement that said my account would be automatically charged a $70.00 fee.
I printed out the invoice and tucket it away somewhere and received the samples soon after. After taking the products for a few weeks, I discerned that they were not effective and would not be requesting a regular monthly order.
Low and behold, just days after making this decision, I received two boxes from Berkley that stated on the boxes that I could not "return to sender."
When I pulled up my debit card account on my computer, to my horror there were two $70.00 debits to my account. My husband, a corporate manager, immediately got on the phone and waited and waited while on hold for a customer service rep.
When someone finally spoke to him, the customer service rep. said that there was nothing I could do about returning the packages and I would not be reimbursed my $140.00
Today I am requesting that my bank remove the $140.00 from my account and I am sending a copy of this report to them.
Mary
Baton Rouge, Louisiana
U.S.A.
2 Updates & Rebuttals
Mrsfoge
Cincinnati,Ohio,
U.S.A.
Employee's Advice
#3UPDATE Employee
Tue, October 23, 2007
Mary,
What you ordered were "trial offers". Natural Supplements take approx 90days depending on metabolism to build up in your blood system and show you full results. Thats why we have the HDP "Home delivery plan". It is a discounted refill program. No obligation. No contract. I explain this 100x's daily. If you call our Customer Service Department and discontinue one or both products before your refill date that we DO mention and most of the time even ask you to write down.. there will be no issues, no refills, no unexpected charges. However I am not sure how the internet purchasing is with our company, our call center reps are extremely educated on our products and our policies. We are people also, we have sympathy for you and do not want any unsatisfied customers. Had you called the number on the television 1-877-4ENZYTE, you would have spoken to a live agent and had all of the information about the HDP, refill date, $4.00 US s/h charge, the 60 day return policy and $69.90 refill cost, all gone over with you and that Rep has to VERIFY that you understand ALL information BEFORE he or she can enter in any credit or debit information. Now Mary I am certain you are upset with my company but if you ever do want to try the product again to reach it's full effect, please give us a call. We have ONE TIME purchase packages. Even a beginner package available right now. It is 3mo. $69.00 with $9.95 US s/h. Like I said one time charge, and you call us back at your convinience to re-order. Again I am sorry that you had a bad experience.
-BPN Employee
Dani
Clive,Iowa,
U.S.A.
WTF?
#3Consumer Comment
Fri, August 17, 2007
What does this have to do with adoption agencies?