Complaint Review: Benjamin Franklin Plumbing and Heating (Franchise: Roberts Heating & Air Loveland Colorado)

Roberts Heating and Air (franchise of Benjamin Franklin Plumbing located in Loveland, Colorado) came out to our house last night 10/29/2017 at around 9:45. The service representative, Matt Moore, looked at our leaking water heater. He said he could fix it and replace it with the "SAME WATER HEATER" which was a Rheem Water Heater 50 gallon. We contacted Benjamin Franklin because their name was on a label on the water heater and they installed this brand of water heater when the house was built in 2005 and we are the original owners of the house. We asked the service repesentative several times whether this was a "RHEEEM" water heater that he had in his Franklin Plumbing truck to replace the old one- He said it was the "SAME WATERHEATER 50 GALLON".

After installation, we discovered he installed a "American Water Heater" which is NOT THE SAME AS A RHEEM Water heater. In addition "Matt" provided no invoice with the NAME of the water heater or company he represented. Matt had said it was the SAME water heater that we had already installed by them in 2005 when house was built-Not So. In addition Benjamin Franklin submitted to us a bill for $2,966.00- for (we find out later) an inferior "Amerciian" water heater. The bill showed just the dispatch fee of $89.00 and the $2,966.0 without an indication of the amount we were paying for the water heater and the labor. They also did not give us any paperwork on a warranty we purchased and the warranty was not listed on the invoice. We had a completely different water heater installed for $2,966.00 and we have no idea of what the labor cost, what kind of water heater "Matt" installed (no indication on paperwork) and zero information on what they were charging for a water heater that we have never heard of.

Finally found this "water heater" Roberts Plumbing and Heating installed on the Internet. It is a "Premier Plus Tall Atmospheric Vent Natural" listed at $496.00  at Barnett (A Home Depot Company).  This is frankly robbery.

Matt Moore drove a Benjamin Franklin Plumbing and Heating Truck.