US Bank US Banccorp Closed my account without warning Minneapolis MN
On 9/14/22 I called US Bank to order a new debt card because the chip was going out. The following day I received a text from my Gym saying they couldn't get my monthly payment from my Us Bank debt card.
After work I called to see what was happening and the customer service rep I spoke to said my account was closed and a letter was sent to me explaining why. I wanted to know why the woman hung up on me. I called and spoke to another rep.
She said there was some information that was missing or needed to be updated and she gave me a phone number and said she would put me through, that dept was closed. I called a 3rd time and spoke with a 3rd rep and she said a letter was sent, 2 months ago, to verify my information and I had not replied to the letter so they closed my account and they mailed a cashier's check with the balance.
The next day I went to a branch to see what can be done. I explain this to the manager. I also explained to her no further contact was attempted by this bank. No phone calls or voicemails left from phone calls, emails, texts, or follow up letters, just my monthly statements were mailed to me.
I spoke to the rep to order my debt card the day before and there was nothing flagged or noted to tell me to verify my information or to go to the nearest branch to speak to them personally. I quested this lack of action.
The manager said on the computer she was reading they attempted to reach out multiple times about this. I repeated no contact was made and the last email I received was in Oct 2021. This drastic action is costing me time and money. Texted new card mailed while talking w manager.