Complaint Review: Audi of Brooklyn NY

Worst experience ever with Audi of Brooklyn. This dealership has no clue what they are doing and is a complete scam time outfit. First they charged me $292.00 for a part, then they charged me another $10.00 for an oversized part, then they tried to charge me another $150.00 for the same over sized part.

The incompetence at this dealership is reckless and it starts from the top down. I knew the part was oversized which is why I said to them “you should drop ship it to me, so you don’t have to incur any additional freight cost” the parts person, said not to worry about and I said OK.

Because of the incompetence or recklessness of this dealer and for wasting this much of my time I’m planning on contacting the NY Attorney Generals Office, submitting a ripoffreport.com review, BBB, Yelp review and Facebook on both the manufacturer and the dealer.

This is the kind of experience that does not bring customers back to the brand. Enough is enough with this brand and this dealership. I told Audi USA If I don’t hear back within 24 hours, I will assume you don’t care either and are as reckless as your dealers, I’ll take my refund and start filing reports.

I have much better things to do with my time but this kind of recklessness combined with the amount of my time you’ve wasted gives me no choice but to tell the truth so others are not taken advantage of like I have.

The response from the dealerships Rawle Merchant “Please feel free to go to whatever website you would like”. Which included David Rosa drosa@audibrooklyn.com, blau@audibrooklyn.com and jrodriguez@audibrooklyn.com. This is who and what you are dealing with.

Respectfully,

Deb and Bill