AT&T Misrepresented Charges
Went to AT&T outlet in Lewiston ID, upgraded service from 9GB to "unlimited extra", specifically asked about additional charges and was told none would apply. Upon receiving bill it was 50.00 more than last, attempted calling 5 consecutive days, on hold for over an hour, finally made contact, refused to refund misrepresented amount, Finally allowed $20.00 credit, refused contact with supervisor or legal department. changed service back to 9GB temporarily
1 Updates & Rebuttals
Laurence
Deary,Idaho,
United States
AT&T cost misrepresentation
#2Author of original report
Wed, April 15, 2020
Filed complaint with FCC, withhin 48 hours, received, phone and E-mail from office of the president of AT&T, The matter was resolved to my satisfaction, Great response and service.