Complaint Review: AT&T Roadside Assistance

I used AT&T Roadside Assistance on 08/24/20 . They charged me a $40 surchare for the service . My insurance will reimburse me the fee but I cannot find anyone at ATT&T to help . They have the service thru Allstate Insurance and I have gotten a dead end there too .How hard would it be for someone to fax the receit that I never recieved to my insurance for me . When you call either place you get the run around . ATT&T says they don't handle it , when they are the ones selling the service .

Allstate can't help me , but when they transfere me to a customer service rep it is an automated service . On the phone for over two hours . AT&T sucks along with Allstate customer service . The number on my bank statement is 423-900-8305 and it goes directly to voicemail . Called two days and no one has relied .