Atmark Trading. Sent unusable computer with a defective motherboard. Asked me to return it. I did. Now they have my money and my computer. They have stopped all communication. Illinois US Chicago,
Atmark Trade sent me a defective Computer and when I found it had a bad motherboard (never got to use computer), I contacted Atmark Trade and they sent me a return label. I returned the computer but they never returned the computer or my money to me. They send me an email stating that it had shipped but UPS never received it to ship to me.
Still waiting. Sent many calls to answering machines. Sent several emails. But cannot get anyone to talk to me and cannot get my computer returned repaired or my $239 returned.
They have stopped all forms of personal communication. You can only leave "voice mail" information and it is never answered.
Documents about situation:
Subject: Re: Order #100112020 confirmed
Date: 1/10/2021 6:44:23 PM Central Standard Time
From: bejayrich@aol.com
To: info@atmarktrade.com
Sent from the Internet (Details)
In a message dated 12/18/2020 12:37:23 PM Central Standard Time, info@atmarktrade.com writes:
THANKS FOR YOUR PURCHASE
Becky, we're getting your order ready to be shipped.
We will notify you when it has been sent.
ORDER #100112020
BILLING INFORMATION
SHIPPING INFORMATION
IBM/Retired
Becky Richardson
(((REDACTED)))
Boaz, AL (((REDACTED)))
United States
(((REDACTED)))
PAYMENT METHOD
IBM/Retired
Becky Richardson
(((REDACTED)))
Boaz, AL (((REDACTED)))
United States
(((REDACTED)))
ORDER SUMMARY
Lenovo ThinkCentre M93p Tower Desktop Core i5 3.2Ghz Windows 10 Pro Refurbished - 8GB / 1TB x 1
$239.00
DISCOUNT
$-239.00
SUBTOTAL
$0.00
TOTAL
$0.00 USD
RECOMMENDED PRODUCTS
Lenovo Thinkpad Basic Dock
Lenovo Thinkpad Pro Dock
If you have any questions, reply to this email or contact us at info@atmarktrade.com
2600 35st Chicago, Illinois US 60632
312-933-7907
___________________________________END DOC 1________________________________
DOC 2:
Subject: Re: Your return label from Atmark, Order # 10017336
Date: 1/10/2021 6:45:32 PM Central Standard Time
From: bejayrich@aol.com
To: tracking@shipstation.com
Sent from the Internet (Details)
In a message dated 10/15/2020 10:20:24 AM Central Standard Time, tracking@shipstation.com writes:
Atmark has sent you a return label for your recent order (#10017336). You can find the return label attached to this email. If you have any questions or problems with your return, please email info@atmarktrade.com.
(generated by ShipStation)
______________________________________END DOC 2_____________________________________
Doc 3:
The following is what I get when I check for shipping of the computer I sent back for repair. It tells me that you still have it, since it has not arrived at the UPS shipping dock. Please explain the delay. Becky Richardson PS: Today is March 5 and I got this message TODAY.
ESTIMATED DELIVERY
READY TO GO
Tracking details will be available once package arrives at the shipping facility.
CURRENT LOCATION: ---DESTINATION:
BOAZ, AL 35956-2406
TRACKING NUMBER:1Z08W1V50392407069
3129337907 info@atmarktrade.com
SHIPMENT PROGRESS
MOST RECENT
MARCH 9 - 10:37 AM
Shipper created a label, UPS has not received the package yet.
SHIPMENT CONTENTS
1 ITEM
ORDER NUMBER:
100112020
Lenovo ThinkCentre M93p Tower Desktop Core i5 3.2Ghz Windows 10 Pro Refurbished - 8GB / 1TB
· SKU:M93PMTI5
Qty 1
$239.00
______________________________________END DOC 3_____________________________________
DOC 4:
APRIL 5, 2021
STILL HAVE NOT HEARD FROM YOU. GETTING TO BE A MATTER OF NEGLECT ON YOUR PART AND I AM SURE YOU DO NOT WANT ANY MORE NEGATIVE REPORTS ON YOUR SERVICES. I TRUST YOU TO CONTACT ME WITH AN UPDATE ON MY COMPUTER.
IF YOU CANNOT FIX IT, OR REPLACE IT, THEN RETURN MY $239.00. 1-256-593-3015 BECKY RICHARDSON
From: bejayrich@aol.com
To: info@atmarktrade.com
Sent: 3/15/2021 8:49:17 AM Central Standard Time
Subject: Why Haven't the Product Been SHIPPED
The following is what I get when I check for shipping of the computer I sent back for repair. It tells me that you still have it, since it has not arrived at the UPS shipping dock. Please explain the delay. Becky Richardson PS: Today is March 15 and I got this message TODAY.
ESTIMATED DELIVERY
READY TO GO
Tracking details will be available once package arrives at the shipping facility.
CURRENT LOCATION:---DESTINATION:
BOAZ, AL 35956-2406
TRACKING NUMBER: 1Z08W1V50392407069
3129337907
info@atmarktrade.com
SHIPMENT PROGRESS
MOST RECENT
MARCH 9 - 10:37 AM
Shipper created a label, UPS has not received the package yet.
SHIPMENT CONTENTS
1 ITEM
ORDER NUMBER:
100112020
Lenovo ThinkCentre M93p Tower Desktop Core i5 3.2Ghz Windows 10 Pro Refurbished - 8GB / 1TB
· SKU:M93PMTI5
Qty 1
$239.00
_________________________________________END OF DOC 4____________________________
I can send "hard copies" of these documents. Couldn't put them in the "document" section--wrong extension code (.docx).