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  • Report:  #1308922

Complaint Review: AT&T

AT&T Lied to me and promised me a television and then wouldn't deliver

  • Reported By:
    Cyndi — Bad Axe Michigan USA
  • Submitted:
    Wed, June 01, 2016
  • Updated:
    Wed, June 01, 2016

On April 7, 2016, I went to the AT&T store to upgrade my daughter's phone...while we were looking at the phones the representative came over and told us if we got the Galaxy S7 and linked my direct tv account to my AT&T account I would receive a 48 inch television. I did as instructed. after waiting almost 2 months for the account to show up as linked, I reached out to AT&T to fix the problem. They informed me I didn't qualify as the promotion was only for new direct tv accounts. But their Rep was the one who made the promise and they will not make good on it. I spent over an hour online with them and got nowhere, so I guess AT&T can lie all they want and nothing comes of it. 

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