Complaint Review: AT&T Uverse

I was told that my installation fee would be waived because of a past dispute with AT&T that was resolved through the Better Business Bureau.

I called to setup service and informed them of this and they assured me it would be honored.

It has not been honored. My first bill carries the charge along with other charges I did not agree to.

I also agreed to pay a deposit that I was told would go toward my bill.  It did not go toward my bill.

I contacted customer service and they refused to let me speak with anyone willing and able to address the issue while admitting to misinformation. The charges stand.