Complaint Review: Asurion

I purchased an iPad Pro from Verizon and added the Total Mobile Protection policy in case the device was ever damaged. The very first sentence of the information clearly and emphatically states that it would provide unlimited cracked screen repair for $29 each occurrence. I am very careful with my mobile devices and they all immediately go into protective cases straight out of the box.

The other day the iPad Pro was sitting on my desk and was accidentally knocked to the floor. Despite being in a case, the screen still cracked. I called Verizon who then transferred me to Asurion to file a claim. I was then informed that, despite all of their advertising saying that I would be getting unlimited cracked screen repair for $29, I would need to pay $199 and have the iPad completely replaced because they do not cover the iPad Pro.

The company seems to intentionally conduct itself in this extremely dishonest manner, advertising and selling an insurance product for a device that they know they will not cover, in an effort to bait people with the advertised $29 price and then switching it for a more expensive service when a claim is filed.

They cowardly hide behind their fine-print terms of service to engage in dishonorable and deceptive practices.