Complaint Review: Ashley Homestore

We went to Ashley Homestore in Arlington, TX by I-20.  Purchased furniture on a credit card on 1/18/2021.

Paid in full ( but note they only like customers that finance).  We waited for 6 weeks for our furniture to be delivered to find out that the company cancelled our order without notifying us.  We just happened to open our credit card bill summary to see our purchase and refund without notification.

 I called the customer order status and I was hung up on twice and they record all calls (they claim).  Then I called the delivery order status and they confirmed the order was canceled.  I was forwarded to the physical store in Arlington, TX 76017.  All the phone line prompts- "1" and "2" do not work and the phone will ring forever until a sales person answers.  When I got a sale person to talk to a manager about the situation they refused to talk to me on the phone because they were too busy and  they would not resolve the issue.  The sales person said come to the store and dispute it and re-buy your furniture.  I said NO!  Why would I do that??  I did not cancel it so it should be resolved immediately.  They did me a solid favor by refunding all my money back on our credit card but they did not notify me of this cancellation and we waited 6 weeks without any emails or calls.  

Tried to contact the sales person and they have never called us back.

If you don't finance then you will not get your furniture.  The customer service is crappy, the store service is crappy and I am sure the furniture is crappy.  Do no waste your time at Ashley Homestore.  I will never do business with this company again.  I called the headquarters to explain the problem and they guarantee a call return in 24 hours.  NOTHING!