Complaint Review: Ashley Furniture

I purchased a sectional couch from AF on 2/19/22 and didn't receive it in April 2022. The ottoman was not delivered witht the couch as they said it was on back order. We received it many weeks later and it arrived "sunkin in the middle". I shouldn't have accepted it. After only TWO weeks I noticed one of the cushions looked very worn like the material was wearing thin. I contatced AF & they said they would send us a new cushion cover. One by one ALL of the cushions looked the same. Then we noticed a back cushion was bulging so I picked it up and the zipper was "popped" open and will not close. The brown gross stuffing was falling out. I tried contacting the Furniture Protection Plan company that I purchased for $449.99 at the time of purchase and they can't find my account. Really?

I contatced AF directly & they said they will send me a new cover & stuffing. They offered to send a tech out to stuff it and I declined because I am not taking time off from work to have it stuffed. I did it myself. What they sent included an "inner" white material sack that goes inside the cushion. None of the other cushions have this. Then I had to sew it! This is ridiculous! I'm stuffing & sewing a cushion for a couch that is 5 months old! We called customer service and spoke with a very rude man who said "No Returns! No exchanges" He kept interruping us and kept saying we were interupting him. I am beyond upset with this company and this cheap furniture and I'm sorry I ever bought it. I wasted $3,500.00 of my hard earned money on a piece of junk. It looks like its 10 years old!

I want a full refund and for them to take this cheap furniture out of my home.