Ascentive Software Deceptive practices, Will not aknowlege cancellation request even on the same day down load was done, would not deliver confirmation of cancellation Philadelphia Pennsylvania
I downloaded ActiveSpeed internet accelerator...It crashed my system completely, on the same day I requested that my subscription be canceled! I never used the product!! I sent a second email asking for confirmation of cancellation. I recieved an email stating I should give it a chance, I returned email saying NO! SEnt 3rd email requesting cancellation conirmation , no reply! sent a 4th no reply!Today I recieved an email that they had charged my card ???I had canceled on the same day that I downloaded the program, This is the kind of thing that will be the downfall of a lot of honest companies, I have also contacted my attorney!
Jim
Milford, Ohio
U.S.A.
1 Updates & Rebuttals
Martin
Phila,Pennsylvania,
U.S.A.
This Customer Was Not Charged
#2UPDATE Employee
Mon, April 14, 2003
This customer's card was never charged. We cancelled the order when we received his cancellation email and did not charge him.